Shipping Policies and Pricing- May 2012
For Courier orders, UK orders means UK mainland only, namely: England Scotland and Wales.
For courier orders, namely Natren and some Earthdust products, Northern Ireland, and all UK outlying Islands are treated as European Orders. Please ensure you order from correct Shopping Cart as orders cannot be accepted that are placed in the wrong one and this may delay your order.
N.B. Natren Probiotics and Earthdust Probiotics must be kept refrigerated, and can only be sent by courier. Please note this does not apply to the whole Earthdust range as not all are probiotics.
FREE SHIPPING UK Only - Orders over £80 will get free first class postage.
Royal Mail £3.95-£6.95, depending on size of order UK and all UK outlying islands, European Union member countries.
Allow 3-7 days for UK, 5-21 days for other countries mentioned above.
Charged at £6.95 British mainland only usually next day delivery if shipped Monday-Thursday but allow 3 days (does not include: Northern Ireland, Isle of Wight, Scottish Highlands Isle of Man and Channel Islands.)
Courier, European Union countries and UK outlying Islands, including Northern Ireland, Isle of Wight, Scottish Highlands Isle of Man and Channel Islands:
Allow up to 5 working days. Postage charge plus extra courier charge incorporated into price of product, it is important to order via the correct shopping cart on the website, orders placed in the wrong shopping cart cannot be sent.
We do not ship by Courier to Greece, or European Islands such as the Greek Islands, Corsica or the Canary islands as the courier cost is prohibitive.
If in doubt contact us
We do not ship outside of the European Union as the Courier cost and import taxes are prohibitive.
ALL NATREN AND EARTHDUST BRAND PROBIOTIC PRODUCTS FEATURED ON THIS WEBSITE ARE SHIPPED BY COURIER, REGARDLESS OF SIZE OR WEIGHT. NATREN PROBIOTIC PRODUCTS ARE SHIPPED IN SPECIAL COOLER BAGS TO KEEP THEM FRESH. MOST OTHER SHIPMENTS ARE SENT BY FIRST CLASS POST.
For couriered items we provide a drop down menu for multiple orders up to 3 of any one item. To avoid extra courier costs use this rather than the multiple buy facility provided by Pay Pal. using We reserve the right to request additional carriage costs to be paid by the customer before shipping in the case of very large orders.
Natren Probiotics are only shipped Monday to Thursday, orders that are placed on Friday, Saturday and Sunday.
will not be shipped until the following Monday.
Bank Holidays are also excluded as shipping days. Christmas holiday shipping schedules vary from year to year and the postage and courier schedules and limitations will be published on this website in advance.
Special conditions including but not limited to extreme weather and natural disasters may cause delays. We make every effort to inform you of thisbut these are out of out control.
In the case of a courier delivery there is an additional section for more instructions on the Pay Pal order form that can be used if you wish to give special instructions for your order, such as a specific day for delivery or an alternative delivery address etc. If you use this your instructions will be followed.
For all types of orders please double check you have entered your order and details accurately, mistakes sometimes cannot be rectified once the order has been shipped and you may be charged for extra expense in remedying mistakes made by yourself in entering the order or the full cost of replacement in the case of damaged or lost orders.
You will receive an automated email from Pay Pal the day your shipment is sent. Please inform us immediately if a courier shipment does not arrive by the following times.
Courier Delivery times
British mainland: By 5.30 pm he working day after you receive the confirmation email, excluding Saturday and Sunday and Monday plus any holidays that are not working days.
UK Islands and EU Countries: By 5pm maximum 4 working days after you receive the confirmation email, excluding Saturday and Sunday and Monday plus any holidays that are not working days.
Tracking numbers for your package will be sent to you by email if requested as these are not usually available until the package has been shipped.
If you have any questions regarding these policies or are not sure if we ship to your country or area please contact us